Communication Counts in Online Customer Relations
"If visitors to your Web site become annoyed, it is very easy for them to broadcast their irritation: They are already online!
Click here for more.."If visitors to your Web site become annoyed, it is very easy for them to broadcast their irritation: They are already online!
Click here for more..Here's a brief look at some problems with the new Internet Explorer Browers (IE7), spotlighting some areas and features that may pose problems to developers, as well as tools available to help with application development. This is a pretty technical article but it might help you understand some of the problems that your web site might be forced to deal with.
Wikipedia has a great article on customer relationship management (CRM), which is gaining a lot more attention these days. Wireless is everywhere, so why can't we use the Internet to store our company contacts, manage our group scheduling, and handle our customer support? Well, there's no good reason why not, and hundreds of reasons why it makes sense to think about this for your business. This article will get you started on understanding the basics.
Although he can be criticised for not always practicing what he preaches, Jakob Nielsen is still one of the gurus of usability. In this introduction to usability he explains what usability is and why you should care.