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Communication Counts in Online Customer Relations

Rik Logtenberg on Sep 24, 2006

"If visitors to your Web site become annoyed, it is very easy for them to broadcast their irritation: They are already online!

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Design Issues with the new IE7 Browser

Rik Logtenberg on Sep 23, 2006

Here's a brief look at some problems with the new Internet Explorer Browers (IE7), spotlighting some areas and features that may pose problems to developers, as well as tools available to help with application development. This is a pretty technical article but it might help you understand some of the problems that your web site might be forced to deal with.

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An Intro to CRM

Rik Logtenberg on Sep 11, 2006

Wikipedia has a great article on customer relationship management (CRM), which is gaining a lot more attention these days. Wireless is everywhere, so why can't we use the Internet to store our company contacts, manage our group scheduling, and handle our customer support? Well, there's no good reason why not, and hundreds of reasons why it makes sense to think about this for your business. This article will get you started on understanding the basics.

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Usability 101: Introduction to Usability

Rik Logtenberg on Sep 06, 2006

Although he can be criticised for not always practicing what he preaches, Jakob Nielsen is still one of the gurus of usability. In this introduction to usability he explains what usability is and why you should care.