Speech recognition improving customer service
Rik Logtenberg on Jun 06, 2006
Natural language speech recognition is markedly improving voice-activated self-service. Powered by artificial intelligence, these speech-recognition systems are altering consumer perceptions about phone self-service, as calls for help no longer elicit calls for help. That, in turn, is spurring renewed corporate interest in the concept of phone self-service. In 2004, sales of voice self-service systems topped $1.2 billion.
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